Disappointed with Skype Support

Skype LogoRantEarlier, I blogged about buying Skype credit to keep in touch my friends and relatives around the world. On one particular day, I made 2 calls my overseas friend on his mobile (Note to readers: Overseas mobile numbers dialling are typically much more costly compared to traditional landlines) for which the calls did not get through. However, I noticed that my Skype credit was charged US$0.28 (RM1.04) both times.

I called my friend on his office number and managed to speak to him. He said, on his mobile, there is only 1 missed call and no voicemail. That got me wondering.

Naturally, as a customer, I looked for Skype’s support. Skype has this web form which you fill in for support requests. After filling in all the details and submitting my request to re-check the charges, Skype said that someone will contact me within the next 48 hours.

Lo and behold, 48 hours passed and no reply. Is that typical of Skype? Well, to be honest, I’m not sure and I don’t know. But I do know that I received their reply 11 days later (1 hour ago from the time of this post)!!!

Apart from the longest awating support time I ever experienced, Skype support said “According to our records, the 2 calls went through”. That’s just so sad. As if I want to screw Skype over RM2.08.

I’m not pursuing this matter anymore. I’m looking for alternatives.

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